Excursion Guide

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times while showcasing the natural beauty of the North Shore!

Position Duties & Responsibilities:
• Lead snowmobile tours in a safe manner on the North Shore
• Assist in maintenance of the Infinity Ice Rink
• Lead daily Kayak tours on Lake Superior
• Lead North Shore focused Excursions
• Execute food & beverage components of specific excursions
• Lead naturalists tours
• Learn and showcase extensive knowledge of the area to our guests
• Attend to recreation related amenities at the resort
• Assist in other variety of responsibilities and duties

Reporting Structure:
This position reports directly to the Recreation Manager as well as the Guest Services Manager while having peer reporting with Guest Services Agents and Central Reservation Agents.

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences. The successful candidate will possess and showcase knowledge and skills in outdoor living and nature experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving<

Central Reservations Agent

The position:
North Shore Resort Company is seeking candidates with a friendly and professional voice to work in our Central Reservations Department located within the Superior Shores Resort property of Two Harbors, Minnesota.

Company Information:
North Shore Resort Company is a relatively new company formed in 2018 as a division of Campbell Hospitality Group to acquire and operate landmark resort properties on Minnesota’s North Shore of Lake Superior. Currently the company owns and manages the two largest resorts on the North Shore consisting of almost 400 rooms with a capacity of 1500 guests, 3 restaurants, and event spaces. We are continuously updating our properties and have a strong focus on creating new unique guest experiences as we transition our properties from 3 star resorts to 4+ star properties.

Lutsen Resort is Minnesota’s first and oldest resort and has been in continuation operation since 1885. Lutsen has been showcasing its picturesque location on the North Shore of Lake Superior for 135 years. Our resort features a private stone beach complete with red Adirondack chairs for viewing the lake that match our historic red Scandinavian lodge designed by renown architect Edwin Lundie. Exploring the grounds of Lutsen Resort also includes viewing the water falls of the Poplar River from our famous red covered bridges. The resort features a fine dining restaurant, a second casual pub, wedding and event facilities, spa and golf course complimented by 165 lodging units sleeping over 750 guests per night making it one of 2 of the largest resorts on the North Shore both owned by North Shore Resort Company which prides itself of being family owned and operated.

Superior Shores Resort & Conference Center is the largest resort on the North Shore by “room count” and sister to the largest resort on the North Shore by “pillow count”; Lutsen Resort. Superior Shores also has the privilege of being the only Resort with a true Event Center. The highlight of our property is our 10,000 feet of shoreline that our name pays tribute too. Our location is truly the gateway to the North Shore being the first resort after Two Harbors on Scenic Highway 61. Our resort offers lodging in 3 different properties overlooking two different bays and a cove. We offer a large onsite restaurant, multiple pools and fitness facilities and an array of amenities and offerings. Winter is spent hosting snowmobilers and avid users of our Infinity Ice Skating Rink that spans 180 feet, summer is spent exploring our 2,000 foot pebble beach. We truly have an amazing property and take pride in offering the best possible guest experience!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Making guest reservations sourced through the call center
• Call management and fielding of guest inquiries
• Processing of advanced deposits
• Making non lodging reservations for dining, spa, tours and excursions
• Replying to guest inquiries via email and social media

Reporting Structure:
• This position reports directly to the Director of Reservations & Lodging Technologies

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
· Enthusiastic personality
· Friendly voice
· Contagious smile
· Informative
· Well groomed & excellent hygiene
· Professional
· Excellent communication skills
· Empathetic & understanding
· Excellent problem solving

Maintenance Technician

Mission: To work within out Maintenance & Facilities department on a daily basis with the focus on the guest! Take pride in knowing your hard work leads to creating a great experience for the guest! Every task completed by the maintenance and facilities team should be done in a manor that takes pride in knowing it was done perfectly to create a flawless guest experience! Most importantly, to ensure the resort is always in a “presentable” position; well maintained facilities and neat and tidy and well cared for grounds.

Department Duties & Responsibilities:
• Work on a daily basis with the focus on the guest!
• Execute full daily task list provided through our Maintenance Work Order Software in regards to maintenance & repairs, groundskeeping, and tending to the facilities of the resort
• Daily facilities checks: Everything in working order, presentable. Interior & exterior. (window screens, PTAC covers, all exterior lights working, all interior lights working)
• Maintain over all quality of the resort buildings and grounds
• Maintain “resort presentation” via our “neat and tidy rule”
• Maintain excellent guest satisfaction scores of above 90% via our guest surveys
• Ensure that pool facilities are always well looked after and “safe”
• Ensure the company service standards are fully embraced and supported
• Maintain your uniform and ensure you are 4+ star presentable and professional
• Participate in safety meetings and do your part to make sure the department is achieving an accident free workplace
• Maintain excellent communication with your co-workers and peers of other departments for a successful department
• Maintain full knowledge of workplace manuals
• Study, adopt and showcase our company’s “Standards of Service” from the provided materials

Department Duties:
Management of the Maintenance Department which includes efficient operations in relation to:
• Operations of mechanical systems
• Execution of filed Work Orders (work orders are filed by various departments for repair needs)
• Landscaping & Snow Removal
• Maintaining neat and orderly grounds at all times
• Firewood management
• “Night Houseman” tasks (unless under housekeeping)
• “Day Houseman” tasks (unless under housekeeping)
• Garbage and waste management
• All property management needs for the condo associations at the resort
• Full and proper billing and reporting for times and materials
• Routine checklists for “good working order or excellent condition” of all infrastructure at the resort from lighting to heating, from railings to potholes.

Reporting Structure:
• Maintenance personnel reports to the Director of Facilities
• Peer Reporting Structure with several departments

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to be in this industry to create great guest experiences. The successful candidate will also be an excellent problem solver, have attention to detail, have strong communication skills and demonstrate a professional demeanor in the workplace. Further, the successful candidate will be able to handle stressful situations in a positive and forward motion; with many moving pieces, things go wrong all the time, and personnel of this department must have the skill set to repair items with a sense of urgency to limit the disruption to our guests.

Preferred Experience & Education:
• Education in the trades a strong asset
• Experience in the trades a strong asset
• Experience in hospitality a strong asset
• Successful candidate will be required to have various certifications, a list of all current certifications a strong asset

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Housekeeper/Laundry Attendant

Position Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing impeccable cleanliness standards throughout the resort adding to a 5 star guest experience at all times.

Position Duties & Responsibilities:
• Preparing rooms & suites for guest arrival
• Daily turn-down service for in house guests
• Attending to guest rooms & suites after departure
• Quality laundering of all linens
• Preparing all linens for “in room ready” status (perfectly folded and pressed)
• Attending to overall cleanliness of the entire resort (common areas and grounds)

Reporting Structure:
• This position reports directly to the Director of Housekeeping and management designees of the Housekeeping Department

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Guest Service Agent

Position Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Checking guests in and out of the resort
• Managing guest folios
• Folio payment processing
• Managing guest needs and requests in quick order
• Handling all reservations that are not directed through corporate’s Central Reservations
• Making non lodging reservations for dining, spa, tours and excursions
• Sales and stocking of gift shop merchandise

Reporting Structure:
• This position reports directly to the Front Desk Manager and Director of Reservations & Lodging Technologies

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Compensation:
Starting rate of pay of $12.50 per hour

Dining Room Server

Restaurant Information:
Our dining room is the only restaurant on the North Shore that provides a dining experience from a third story height offering panoramic views of Lake Superior. Our “Chophouse” takes the traditional steakhouse to new levels by embracing “North Shore Cuisine” as part of the concept. Our company believes in offering unique experiences and our concept is nothing less than an experience you can only have here on the North Shore as part of a visit to the resort!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Studying and obtaining full knowledge of our training and procedural documents including our 24 steps of service; an enhanced version of the traditional 12 steps of service
• Learn and adopt our company’s “Standards of Service”
• Tending to our guests dining experience from the first greeting to the farewell in a manner that showcases 5 star service
• Tending to the non-service related daily, weekly and monthly tasks of the dining room in regards to cleanliness, room presentation, and care of fixtures and equipment
• Ensure that you are always showcasing your uniform and dress code in professional manner
• Execution of immaculate beverage service
• Showcase a well versed knowledge of wines and our current wine menu

Reporting Structure:
• This position reports directly to the Food & Beverage Director and management designees of the department

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Line Cook

Restaurant Information:
Our dining room is the only restaurant on the North Shore that provides a dining experience from a third story height offering panoramic views of Lake Superior. Our “Chophouse” takes the traditional steakhouse to new levels by embracing “North Shore Cuisine” as part of the concept. Our company believes in offering unique experiences and our concept is nothing less than an experience you can only have here on the North Shore as part of a visit to the resort!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Studying and obtaining full knowledge of our training and procedural documents
• Learn and adopt our company’s “Standards of Service”
• Executing breakfast, lunch or dinner service with pride and a focus on the guest experience if though you will not witness the experience
• Ensuring all plates are presented in a manner that is an artform and pays tribute to “culinary arts”
• Production of tickets in a speedy manner that does not impact quality of the meals being produced
• Performing all culinary duties with attention to detail
• Maintaining clean workspaces at all times
• Tending to cleaning of dishes and kitchen utensils
• Executing prep duties in a manner that insures everything is well stocked but is conscious of potential waste
• Contributing to the “no 86 rule”
• Complete daily check lists and task lists when not working on tickets

Reporting Structure:
• This position reports directly to the Food & Beverage Director and the Corporate Executive Chef and their management designees.

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving