Dining Room Server

Restaurant Information:
Our dining room is the only restaurant on the North Shore that provides a dining experience from a third story height offering panoramic views of Lake Superior. Our “Chophouse” takes the traditional steakhouse to new levels by embracing “North Shore Cuisine” as part of the concept. Our company believes in offering unique experiences and our concept is nothing less than an experience you can only have here on the North Shore as part of a visit to the resort!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Studying and obtaining full knowledge of our training and procedural documents including our 24 steps of service; an enhanced version of the traditional 12 steps of service
• Learn and adopt our company’s “Standards of Service”
• Tending to our guests dining experience from the first greeting to the farewell in a manner that showcases 5 star service
• Tending to the non-service related daily, weekly and monthly tasks of the dining room in regards to cleanliness, room presentation, and care of fixtures and equipment
• Ensure that you are always showcasing your uniform and dress code in professional manner
• Execution of immaculate beverage service
• Showcase a well versed knowledge of wines and our current wine menu

Reporting Structure:
• This position reports directly to the Food & Beverage Director and management designees of the department

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Line Cook

Restaurant Information:
Our dining room is the only restaurant on the North Shore that provides a dining experience from a third story height offering panoramic views of Lake Superior. Our “Chophouse” takes the traditional steakhouse to new levels by embracing “North Shore Cuisine” as part of the concept. Our company believes in offering unique experiences and our concept is nothing less than an experience you can only have here on the North Shore as part of a visit to the resort!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Studying and obtaining full knowledge of our training and procedural documents
• Learn and adopt our company’s “Standards of Service”
• Executing breakfast, lunch or dinner service with pride and a focus on the guest experience if though you will not witness the experience
• Ensuring all plates are presented in a manner that is an artform and pays tribute to “culinary arts”
• Production of tickets in a speedy manner that does not impact quality of the meals being produced
• Performing all culinary duties with attention to detail
• Maintaining clean workspaces at all times
• Tending to cleaning of dishes and kitchen utensils
• Executing prep duties in a manner that insures everything is well stocked but is conscious of potential waste
• Contributing to the “no 86 rule”
• Complete daily check lists and task lists when not working on tickets

Reporting Structure:
• This position reports directly to the Food & Beverage Director and the Corporate Executive Chef and their management designees.

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Guest Service Agent

Position Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Checking guests in and out of the resort
• Managing guest folios
• Folio payment processing
• Managing guest needs and requests in quick order
• Handling all reservations that are not directed through corporate’s Central Reservations
• Making non lodging reservations for dining, spa, tours and excursions
• Sales and stocking of gift shop merchandise

Reporting Structure:
• This position reports directly to the Front Desk Manager and Director of Reservations & Lodging Technologies

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Compensation:
Starting rate of pay of $15-18 per hour based on experience.

Central Reservations Agent

The position:
North Shore Resort Company is seeking candidates with a friendly and professional voice to work in our Central Reservations Department located within the Superior Shores Resort property of Two Harbors, Minnesota.

Company Information:
North Shore Resort Company is a relatively new company formed in 2018 as a division of Campbell Hospitality Group to acquire and operate landmark resort properties on Minnesota’s North Shore of Lake Superior. Currently the company owns and manages the two largest resorts on the North Shore consisting of almost 400 rooms with a capacity of 1500 guests, 3 restaurants, and event spaces. We are continuously updating our properties and have a strong focus on creating new unique guest experiences as we transition our properties from 3 star resorts to 4+ star properties.

Lutsen Resort is Minnesota’s first and oldest resort and has been in continuation operation since 1885. Lutsen has been showcasing its picturesque location on the North Shore of Lake Superior for 135 years. Our resort features a private stone beach complete with red Adirondack chairs for viewing the lake that match our historic red Scandinavian lodge designed by renown architect Edwin Lundie. Exploring the grounds of Lutsen Resort also includes viewing the water falls of the Poplar River from our famous red covered bridges. The resort features a fine dining restaurant, a second casual pub, wedding and event facilities, spa and golf course complimented by 165 lodging units sleeping over 750 guests per night making it one of 2 of the largest resorts on the North Shore both owned by North Shore Resort Company which prides itself of being family owned and operated.

Superior Shores Resort & Conference Center is the largest resort on the North Shore by “room count” and sister to the largest resort on the North Shore by “pillow count”; Lutsen Resort. Superior Shores also has the privilege of being the only Resort with a true Event Center. The highlight of our property is our 10,000 feet of shoreline that our name pays tribute too. Our location is truly the gateway to the North Shore being the first resort after Two Harbors on Scenic Highway 61. Our resort offers lodging in 3 different properties overlooking two different bays and a cove. We offer a large onsite restaurant, multiple pools and fitness facilities and an array of amenities and offerings. Winter is spent hosting snowmobilers and avid users of our Infinity Ice Skating Rink that spans 180 feet, summer is spent exploring our 2,000 foot pebble beach. We truly have an amazing property and take pride in offering the best possible guest experience!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:
• Making guest reservations sourced through the call center
• Call management and fielding of guest inquiries
• Processing of advanced deposits
• Making non lodging reservations for dining, spa, tours and excursions
• Replying to guest inquiries via email and social media

Reporting Structure:
• This position reports directly to the Director of Reservations & Lodging Technologies

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
· Enthusiastic personality
· Friendly voice
· Contagious smile
· Informative
· Well groomed & excellent hygiene
· Professional
· Excellent communication skills
· Empathetic & understanding
· Excellent problem solving

Housekeeper/Laundry Attendant

Position Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing impeccable cleanliness standards throughout the resort adding to a 5 star guest experience at all times.

Position Duties & Responsibilities:
• Preparing rooms & suites for guest arrival
• Daily turn-down service for in house guests
• Attending to guest rooms & suites after departure
• Quality laundering of all linens
• Preparing all linens for “in room ready” status (perfectly folded and pressed)
• Attending to overall cleanliness of the entire resort (common areas and grounds)

Reporting Structure:
• This position reports directly to the Director of Housekeeping and management designees of the Housekeeping Department

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Excellent communication skills
• Empathetic & understanding
• Excellent problem solving

Overnight Laundry Attendant

Position Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing impeccable cleanliness standards throughout the resort adding to a 5 star guest experience at all times.

Position Duties & Responsibilities:
• Quality laundering of all linens
• Preparing all linens for “in room ready” status

Reporting Structure:
• This position reports directly to the Director of Housekeeping and management designees of the Housekeeping Department

Required Skills and Attributes:
The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:
• Enthusiastic personality
• Friendly voice
• Contagious smile
• Informative
• Well groomed & excellent hygiene
• Professional
• Good communication skills